Shiv1. Introduction
Four Four Magazine (fourfourmag.com) is committed to accurate, fair, and responsible journalism. We take all complaints about our published content seriously and aim to resolve them promptly and transparently. This policy sets out how members of the public can raise a complaint and how we will handle it.
2. Scope
This policy applies to complaints about editorial content published on fourfourmag.com, including:
- News articles, features, and interviews
- Reviews and opinion pieces
- Social media content published under the Four Four Magazine brand
This policy does not apply to commercial, advertising, or sponsorship content, which is handled separately.
3. How to Submit a Complaint
Complaints should be submitted by email to:
media@fourfourmag.com
To help us investigate your complaint as efficiently as possible, please include:
- Your name and contact details
- The URL or title of the article or content in question
- A clear description of your complaint and the specific element(s) you are concerned about
- Any relevant supporting information
4. How We Handle Complaints
Once a complaint is received, we will follow this process:
- Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.
- Review: Your complaint will be reviewed by the Editor, who will assess it against the Press Council of Ireland’s Code of Practice.
- Resolution: We aim to provide a full response within 30 days of receiving your complaint.
- Outcome: You will be informed in writing of our decision and the reasons for it.
5. Possible Outcomes
Where a complaint is upheld, Four Four Magazine may take one or more of the following steps:
- Publish a correction or clarification
- Amend or remove the content in question
- Offer the complainant a right of reply
Where a complaint is not upheld, we will write to you explaining our reasons clearly.
6. Further Escalation
If you are not satisfied with the outcome of our internal complaints process, and Four Four Magazine is a member of the Press Council of Ireland, you may escalate your complaint to the Office of the Press Ombudsman. Further information is available at pressombudsman.ie.
7. Timeframes
For clarity, our complaints process operates within the following timeframes:
- Acknowledgement of complaint: within 5 working days of receipt
- Full response: within 30 days of receipt
In cases of particular complexity, we may require additional time. If this is the case, we will notify you and provide an updated timeframe.